Privacy Policy

Last updated: 16 August 2025

We care about your privacy. This Privacy Policy explains what data we collect, how we use it, and the choices you have. It applies to Owlsters websites, apps, and services (the "Service").

1. Information We Collect

We collect information to operate the Service and improve your learning experience:

  • Account Data: Name, email, profile info, and settings you provide when creating or updating your account.
  • Usage Data: Device, log, and analytics data (e.g., IP address, browser, pages viewed, referrers) collected automatically when you use the Service.
  • Payment Data: Payment method details processed by our payment providers; we store limited tokens/metadata, not full card numbers.
  • Learning Data: Courses enrolled, progress, quiz results, projects, and interactions with AI Mentor and Course Chat.
  • BYOC Inputs: Topics, prompts, and materials you submit to generate personalized content. Dont upload confidential or proprietary data you dont have rights to share.

2. How We Use Information

We use information to:

  • Provide, maintain, and secure the Service, including account features and customer support.
  • Process purchases, subscriptions, and payments.
  • Personalize content, recommendations, and BYOC outputs.
  • Analyze usage to improve features and performance.
  • Send service-related communications and, with your consent where required, marketing updates (you can opt out at any time).

3. When We Share Information

We share information only as needed to run the Service or when legally required:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Service Providers: Payment processors, hosting, analytics, email delivery, customer support, and similar vendors under contract.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information.

4. Legal Bases (EEA/UK users)

Where GDPR or similar laws apply, we process personal data based on:

  • Contract: To provide the Service you requested.
  • Legitimate interests: To improve and secure the Service.
  • Consent: For optional features like marketing emails.
  • Legal obligation: To comply with applicable laws.

5. Security

We use administrative, technical, and physical safeguards to protect data. No system is 100% secure, but we work to protect your information and regularly review our controls.

6. Data Retention

We keep personal data only as long as necessary for the purposes described above, to comply with legal obligations, and to resolve disputes. We may anonymize data for analytics.

7. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Delete your personal data (subject to lawful exceptions).
  • Object to or restrict certain processing.
  • Port your data to another service provider.

You can manage many preferences in your account settings. To exercise rights or make a privacy request, email privacy@owlster.co. We may need to verify your identity.

8. International Transfers

Your data may be processed in countries other than where you live. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data when transferred.

9. Childrens Privacy

The Service is not directed to children under 13 (or as defined by local law). If we learn weve collected personal data from a child without appropriate consent, we will take steps to delete it.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date and, where appropriate, provide additional notice.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

RLXAI ROBOLABSAI (OPC) PRIVATE LIMITED
Email: privacy@owlster.co